Jun 30, 2015
On this weeks Dental Up podcast, Dr. Hornbrook interviews special guest (Steven J. Anderson) and cover some of the biggest mistakes clinicians make in leading and managing their teams.
Also, ways to measure the health of your work environment and finding solutions for efficient positive change.
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About our Guest:
Steven J. Anderson is the founder and president of the Total Patient Service Institute that specializes in implementing the highest level of patient service, communication and management skills in dental practices.
In 1995, he co-founded the Crown Council®, an international association of leading dentists and dental teams. Through the Crown Council, he co-founded the Smiles for Life® Foundation, which has raised over $35 million dollars in the last dozen years for children’s charities worldwide. He has been named the “Dental Businessman of the Year” by Excellence in Dentistry.
Steven is also the author of the recently released book: The Culture of Success – 10 Natural Laws for Creating the Place Where Everyone Wants to Work.